These terms and conditions apply to all purchases made via meosupply.com. If you have any comments or issues with our products, please don't hesitate to contact us at sales@meosupply.com, and we'll do our best to help.
SHIPPING POLICY
ORDER PROCESSING & DELIVERY TIMES
Orders are typically delivered within 1-3 business days in Denmark.
SHIPPING METHODS
Orders are shipped with DAO. You will receive tracking information once your order has been shipped.
Delivery times are estimates and may vary due to carrier delays, holidays, or other circumstances outside our control.
REFUND POLICY
You have a 14-day right of withdrawal from the day you receive your order. If you wish to return one or more items, please request a return here (LINK).
You must request the return within 14 days of receiving the item. After requesting the return, you have an additional 14 days to send the item back. Return shipping costs are paid by the customer.
CONDITIONS FOR RETURNS
Items may be tried on and inspected, but should not be used beyond what is necessary to determine their fit and condition.
If an item is returned damaged or in a condition caused by use or incorrect care, the refund may be reduced accordingly.
You are responsible for the returned item until we receive it.
Please return items with the original tags, stickers and packaging where possible.
REFUNDS
For partial returns, we will refund the price of the returned item(s). The original delivery cost will not be refunded.
For full returns, we will refund the price of the returned item(s) as well as the cost of our standard delivery option. Return shipping costs are paid by the customer.
Refunds will be made using the same payment method used for the original purchase and no later than 14 days after we receive your notice of withdrawal.
We may withhold the refund until we have received the returned item(s) or proof that they have been sent back.
CARE INSTRUCTIONS
Please follow the washing instructions to take care of your MeoSupply item.
Damage caused by failure to follow the care instructions is not considered a product defect.
COMPLAINTS & DEFECTIVE ITEMS
You have a two-year right to complain about defects in accordance with Danish consumer law.
If you believe an item is defective, please contact us at sales@meosupply.com as soon as possible after discovering the issue. Valid complaints will be handled in accordance with applicable Danish consumer law.